Privacy Policy

Effective Date: 2nd April 2025

This Privacy Policy explains how we collect, use, and protect your data when you use our app, Balkan Date, and the website balkan-date.com

1. Information We Collect

We may collect the following types of personal information:
• Contact details: such as your name and email address.
• Profile details: including information you provide (e.g., gender, age, and preferences).
• Sensitive personal information: for example, sexual orientation, relationship preferences, and other dating-related details.
• Usage and device data: like IP address, device type, and app usage statistics.
• Media: such as profile photos and other images uploaded by you.

2. How We Use Your Information

Your information is used for the following purposes:
• To create and enhance your user profile and match suggestions.
• To personalize and improve your overall app experience.
• To facilitate communication between users (e.g., messaging, notifications).
• To support account management and customer support.
• To ensure user safety by enabling reporting and moderation of content.
• To comply with legal obligations and protect our rights.

We do not sell or rent your personal information to third parties.

3. Data Storage and Security

We store your data securely and take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

4. Account and Data Deletion

You have the right to request the deletion of your account and all associated personal data. You can initiate this request by:

• Using the “Delete My Account” option in the app, which may redirect you to our web-based deletion form at https://balkan-date.com/delete-account.

Once your request is received, we will process the deletion in accordance with applicable laws and platform policies.

5. Sensitive Personal Information

Because our app is used for dating and matchmaking, you may provide sensitive information such as gender identity, sexual orientation, and relationship preferences. This information is used solely to enhance your experience and match suggestions. We treat this data with extra care in compliance with applicable privacy laws.

6. Photos and Media

Users may upload profile photos and other media to enhance their profiles. These images are stored securely and are accessible only to other users as part of your profile. We do not share these media files with third parties unless required by law or necessary for the app’s operation.

7. Location Data

If you enable location services, we may use your approximate location to improve match suggestions and display local results. You may disable location access at any time via your device settings.

8. Messaging and Interactions

Our app allows private messaging between users. Messages are stored securely and may be accessed by our moderation team if a report for abuse or policy violations is received. We only access or share messaging content as necessary for safety, support, or legal reasons.

9. User Safety and Reporting

To help ensure a safe environment, we provide tools that allow users to block or report others for inappropriate behavior. Reported content is reviewed by our moderation team, and repeated policy violations may result in account suspension or removal from the platform.

10. Third-Party Services

We may use third-party services (such as analytics or crash reporting tools) that collect anonymized data to help us improve our app. These services are governed by their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the app or via email, and the updated policy will be posted on our website.

12. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise any of your rights (including account and data deletion), please contact us at:

Email: Contact Us
Website: https://balkan-date.com